Privacy Policy.

HANDIL is a freight consultancy operating in Sydney, Australia. We refer freight requirements to a trusted logistics partner who handles operational fulfilment, and we remain the client's point of contact throughout.

Legal entity: HANDIL (ABN 18 488 440 889)
Contact: hello@handil.com.au
Website: handil.com.au

We handle personal information in line with the Australian Privacy Act 1988 (Cth) and the thirteen Australian Privacy Principles (APPs).

We collect only what we need to respond to your enquiry, quote your freight, or deliver the service you've engaged us for. In most cases this includes:

• Contact details: name, company, email address, phone number
• Shipment details you provide: origin, destination, cargo description, dimensions, weight, value, incoterms, timing
• Business details: ABN, trading history, freight profile (when onboarding as a client)
• Website analytics: pages viewed, time on site, device and browser information, approximate geographic location, how you arrived at the site
• Correspondence: emails, call notes and documents exchanged with us during a quote or project

We do not collect sensitive information (as defined by the Privacy Act) unless it is directly necessary for a specific service and you have provided it to us voluntarily.

We collect information when you:

• Submit an enquiry, account setup or freight requirements form on our website
• Email, call or message us directly
• Visit our website (via analytics and tracking tools)
• Engage us for freight services and provide shipment-related information

We use personal information to:

• Respond to enquiries and quote freight requirements
• Coordinate shipments with our logistics partner and relevant carriers, brokers and customs authorities
• Issue invoices and manage payments
• Improve our website and understand how visitors use it
• Measure the performance of advertising campaigns (so we know which channels are working)
• Comply with legal and regulatory obligations

We don't send marketing emails without consent, and we never sell personal information.

To deliver the service, we share relevant information with:

• Our logistics partner — the freight company that handles operational fulfilment of shipments we introduce. They are bound to use the information only for the purposes of quoting and executing the shipment.
• Carriers, customs brokers and agents — as needed to move cargo, clear customs and complete delivery.
• Technology providers we rely on to run the business:
  • Netlify (website hosting and form handling)
  • HubSpot (customer relationship management and website analytics)
  • Google Workspace (email, calendar and documents)
  • Cal.com (booking)
  • Google Analytics and Google Ads (website analytics and advertising measurement)
  • Microsoft Advertising (advertising measurement via the UET tag)
• Government bodies and regulators — where legally required (for example, customs declarations and tax reporting).
• Professional advisers — accountants, lawyers and insurers, where necessary.

Some of these providers are based overseas and may store data outside Australia. We only use reputable providers who meet recognised data protection standards.

Our website uses cookies and similar technologies for analytics and advertising measurement. These include:

• HubSpot: tracks site visits, forms and contact activity
• Google Analytics / Google Ads: measures website traffic and ad campaign performance
• Microsoft UET: measures Bing ad campaign performance

You can disable cookies in your browser settings. Doing so won't stop you using the website, but some features may not work as intended.

We store personal information electronically within the systems listed above. We take reasonable steps to protect it from loss, misuse, unauthorised access, modification and disclosure, including through secure passwords, two-factor authentication, encrypted transmission (HTTPS) and limited internal access.

We retain information for as long as reasonably necessary to deliver the service, meet our legal obligations, and resolve disputes. When no longer required, it is securely deleted or de-identified.

You have the right to:

• Request access to the personal information we hold about you
• Request that we correct information that is inaccurate or out of date
• Request that we delete your information (subject to our legal retention obligations)
• Withdraw consent to marketing communications at any time
• Make a complaint about how we've handled your information

To exercise any of these rights, email us at hello@handil.com.au. We'll respond within 30 days.

If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

We may update this policy from time to time. The current version will always be available at handil.com.au/privacy, with the "Last updated" date at the top of the page.

Questions, concerns, or requests about how we handle your information: